Installation
Device mounting, wiring, gateway setup, and field commissioning guidance.
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From product installation and commissioning to troubleshooting and firmware updates, our technical experts are ready to assist.
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Support Categories
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Product Setup
Configuration help for LoRaWAN devices, sensors, protocol converters, and gateways.
Cloud & Dashboard
Assistance with dashboards, alerts, reports, APIs, and platform integrations.
Warranty & RMA
Check warranty process, repair requests, replacement handling, and service terms.
Basic Troubleshooting
RS485 Modbus I/O Devices
| Issue | Cause & Solution |
|---|---|
| Device Not Powering On | Check that a 9-24 VDC power supply is connected correctly and verify the wiring polarity. |
| No RS485 Communication | Verify the A(+) and B(-) wiring, baud rate, parity, and stop bits match the master device. |
Manual GuideSchedule a Call
Wireless I/O Modules
| Issue | Cause & Solution |
|---|---|
| Device Not Powering On | Check that the 9-24 VDC power supply is connected correctly and all terminal connections are secure. |
| No Wireless Communication | Ensure both devices are paired correctly, antennas are connected, and they are within communication range. |
Manual GuideSchedule a Call
LoRaWAN Devices & Nodes
| Issue | Cause & Solution |
|---|---|
| Device Not Powering On | Verify the power supply or battery connection and ensure the input voltage is within the specified range. |
| Node Not Connecting to LoRaWAN Network | Check that the device is correctly configured with the required LoRaWAN parameters (DevEUI, AppEUI, AppKey) and that gateway coverage is available. |
Manual GuideSchedule a Call
Ethernet Remote I/O
| Issue | Cause & Solution |
|---|---|
| Device Not Powering On | Verify the 9–30 VDC power supply, wiring connections, and ensure the Power LED is ON. |
| Unable to Connect to the Network | Check the Ethernet cable, RJ45 connection, and ensure the device is connected to the correct network. |
Manual GuideSchedule a Call
Warranty & RMA
Repair and replacement process
Our team reviews warranty eligibility, issue evidence, and device condition before assigning an RMA reference.
- 1
Submit Request
Send device details, invoice information, and issue summary.
- 2
Technical Review
Support validates logs, configuration, and warranty status.
- 3
RMA Resolution
Receive repair, replacement, or service instructions.
FAQs
Quick answers before you raise a ticket
Share product model, serial number, firmware version, installation location, photos of wiring, and a short description of the issue.
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